CL recently obtained a favorable ruling on a demurrer in a significant case against Princess Cruises. This case, which involves allegations that the live chat feature on Princess Cruises’ website violated California’s call recording statute (CIPA), marks a crucial victory in the fight to protect consumer privacy.
The lawsuit, filed by plaintiffs Tammy Searle and La Shaun Dixon-Rushing, alleges that Princess Cruises recorded their electronic conversations via the live chat feature on its website without their knowledge or consent. These actions are alleged to be in violation of the California Invasion of Privacy Act (CIPA) and the Unfair Competition Law (UCL).
The Honorable Judge Mary M. Rowland of the Los Angeles Superior Court overruled Princess Cruises’ demurrer for the §631(a) and §632 claims under CIPA, as well as regarding the UCL claim seeking injunctive relief.
This is one of the few positive rulings with regard to cases involving live chat features and CIPA violations. It signifies an important step forward in holding companies accountable for unauthorized recordings of consumer communications.
If you engaged with a live chat feature on a website without being informed that your conversation was being recorded, you may have a CIPA claim. We encourage you to reach out to our office for more information and to discuss your potential case.
For any questions or further information, please contact Crosner Legal:
- Crosner Legal: 9440 Santa Monica Blvd. #301, Beverly Hills CA 90210
- Phone: (866) 276-7637 [CROSNER]
- Email: intake@crosnerlegal.com
- Fax: (310) 510-6429
We remain committed to protecting consumer rights and ensuring that companies adhere to privacy laws. Thank you for your trust and support.
This blog post is intended for informational purposes only and does not constitute legal advice. Please contact us directly for any legal inquiries or concerns.