Crosner Legal has filed a class action lawsuit against Best Buy, alleging the electronics retailer violated Washington’s Telephone Buyers’ Protection Act (TBPA) and Consumer Protection Act by failing to provide legally required pre-sale disclosures on iPhones sold in its stores. Filed in Whatcom County Superior Court, the complaint asserts that Best Buy does not clearly inform consumers, either on the product packaging or through posted notices, of essential information such as who is responsible for repairs, the standard charges for those repairs, and the terms of any applicable warranties.
Washington law mandates that this information be clearly disclosed prior to the sale of telecommunications equipment, including smartphones. Best Buy’s omission of these disclosures deprives consumers of critical information necessary to make informed purchasing decisions and constitutes a per se violation of the state’s consumer protection statute. The cost of repairing iPhones can exceed several hundred dollars depending on the model and type of damage, yet consumers are not informed of these potential expenses until after completing their purchase.
Furthermore, the details of Apple’s limited warranty are not disclosed by Best Buy prior to sale, nor are consumers advised of their repair obligations or options at the time of purchase. These omissions not only violate statutory requirements but also undermine consumer confidence and fair market practices. The class action seeks statutory damages, restitution, and injunctive relief requiring Best Buy to bring its sales practices into compliance with Washington law.
Consumers are entitled to transparency, particularly when purchasing high-value electronics that may involve substantial future repair costs. Companies that sell such products must be held accountable when they fail to meet their legal obligations. If you purchased an iPhone from Best Buy in Washington without being provided the required repair and warranty information beforehand, contact Crosner Legal to learn more about your rights.
- Crosner Legal: 9440 Santa Monica Blvd. #301, Beverly Hills, CA 90210
- Phone: (866) 276-7637 [CROSNER]
- Email: intake@crosnerlegal.com
- Fax: (310) 510-6429
This blog post is intended for informational purposes only and does not constitute legal advice.